and What do you ship?

All orders placed on our website are available to ship.

How long will it take to receive my order?

All standard orders are shipped within 3-5 business days. Custom items (such as custom engravings, finish, logo, neck tenon sizes, mouthpiece sizes) are made-to-order and may take an additional 6-15 business days to ship. Your package should arrive at your location within 5-10 business days after it has been shipped.

Where do you ship to?

Shipping is available both within the United States and to most countries outside the United States.

How do you ship?

We set unit prices all shipping free of cost, and list the shipping method available. For small pakcage and low cost items, normally by USPS first class of package or other standard shipping method. It normally take 5-10 days arrival if items are in U.S. warehouse, and 15-25 days arrival if items are in China. For large package and higher cost items, we ship them by Fedex, UPS, DHL, TNT, or ARAMAX, It normally takes 5-10 days arrival.

How can I track an order that’s been shipped?

We are happy to provide your shipping tracking information upon request. You can track your package at main Express Company website, or by visit www.17track.net for most of items shipped.

Additional shipping charges apply for:

PO Box Addresses, AK, HI, PR, GU shipments, FPO/APO addresses.
All Orders to Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and US Virgin Island shipments require additional shipping charges. Contact us before you place order.

Please Note: ALL international buyers are responsible for all customs and duty charges along with any additional brokerage that may apply for complex customs-clearance procedures. Shipping does not include duties and brokerage fees. You are responsible for all brokerage, customs and duty charges associated with the shipment. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

Creating a return

Please read the following conditions before initiating a return:

Products must be returned in original packaging, undamaged, and free of any surface blemishes or scratches.
Dirt, nicks, scratches, bite marks, and discoloration are all considered damage. Damaged product will be returned to you and treated as purchased.

• All original hardware and packaging must also be included with each item returned.
• The return must be initiated within 7 days from when it was delivered.
• The RMA number must be clearly marked on the packaging.
• Products must be returned with a valid RMA number (see below).
• All refunds will be issued within our payment cycles.
• please call us at whatsapp:+86 18954590930.

RMA numbers

In order to return a product to us,  you need a Return Merchandise Authorization (RMA). 
You can get one by by calling us, or by emailing us at info@emmusic.com.

Payment Policy

After place order, click on the Checkout Now button to immediately proceed with the checkout and payment process. We thank you for your quick payment. We gladly accept Pay pal, Credit Cards and Payoneer.
 

Payments We Accept:

Pay Pal (Visa, MasterCard, American Express, Discover, Debit Card and Direct Debit from Bank Account) You can use all forms of payment trough Pay Pal such as Visa, MasterCard, American Express, Discover, Debit Card and Direct Debit from Bank Account. 

We will ship to Paypal Confirmed address Only. We do not accept C.O.D (collect on delivery) payments. All purchase must be paid in full before shipping.