All standard orders are shipped within 3-5 business days. Custom items (such as custom engravings, finish, logo, neck tenon sizes, mouthpiece sizes) are made-to-order and may take an additional 6-15 business days to ship. Your package should arrive at your location within 5-10 business days after it has been shipped.
Shipping is available both within the United States and to most countries outside the United States.
We set unit prices all shipping free of cost, and list the shipping method available. For small pakcage and low cost items, normally by USPS first class of package or other standard shipping method. It normally take 5-10 days arrival if items are in U.S. warehouse, and 15-25 days arrival if items are in China. For large package and higher cost items, we ship them by Fedex, UPS, DHL, TNT, or ARAMAX, It normally takes 5-10 days arrival.
We are happy to provide your shipping tracking information upon request. You can track your package at main Express Company website, or by visit www.17track.net for most of items shipped.
PO Box Addresses, AK, HI, PR, GU shipments, FPO/APO addresses.
All Orders to Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and US Virgin Island shipments require additional shipping charges. Contact us before you place order.
Please Note: ALL international buyers are responsible for all customs and duty charges along with any additional brokerage that may apply for complex customs-clearance procedures. Shipping does not include duties and brokerage fees. You are responsible for all brokerage, customs and duty charges associated with the shipment. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
| After receiving the item, contact seller within | Refund will be given as | Return shipping |
|---|---|---|
| 30 days | Money back | Buyer pays for return shipping |
Please read the following condition before initiating return:
Products must be returned in original packaging, undamaged, and free of any surface blemishes or scratches.
Dirt, nicks, scratches, bite marks, and discoloration are all considered damage. Damaged product will be returned to you and treated as purchased.
In order to return a product to us, you need a Return Merchandise Authorization(RMA).
You can get one by by calling us, or by emailing us at info@emmusic.com.
After place order, click on the Checkout Now button to immediately proceed with the checkout and payment process. We thank you for your quick payment. We gladly accept Pay pal, Credit Cards and Payoneer.
Pay Pal (Visa, MasterCard, American Express, Discover, Debit Card and Direct Debit from Bank Account) You can use all forms of payment trough Pay Pal such as Visa, MasterCard, American Express, Discover, Debit Card and Direct Debit from Bank Account.
We will ship to Paypal Confirmed address Only. We do not accept C.O.D (collect on delivery) payments. All purchase must be paid in full before shipping.